Privacy Policy

1. Who We Are

Indigo Projects Limited (trading as Indigo Sign Solutions) is a signage and graphics company operating across the United Kingdom. We provide design, manufacture, and installation of signage and graphics for commercial clients.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: [email protected]

2. What Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: including first name, last name, job title and company name
• Contact Data: including email address, telephone number and postal address
• Technical Data: including IP address, browser type and version, time zone, browser plug-in types, operating system and platform
• Usage Data: including information about how you use our website
• Marketing Data: including your preferences in receiving marketing communications from us
• Project Data: including sketches, drawings, briefs or specifications you share with us for the purpose of obtaining a quotation or placing an order

3. How We Collect Your Data

• Direct interactions: when you complete our contact or enquiry form, send us an email, call us, or upload documents via our website
• Automated technologies: as you interact with our website, we may automatically collect Technical Data through cookies and similar technologies
• Third parties: we may receive data about you from third parties such as analytics providers or professional referrals

4. How We Use Your Data

• Respond to your enquiries and provide you with quotations and information about our services
• Process orders and manage projects on your behalf
• Send you relevant communications about our services where you have given consent
• Improve our website and customer experience
• Comply with legal and regulatory obligations
• Maintain business records for accounting and legal purposes

5. Legal Basis for Processing

• Consent: where you have provided explicit consent (e.g. marketing emails)
• Contract: where processing is necessary to perform a contract with you or to take pre-contractual steps at your request
• Legitimate Interests: where we have a legitimate business interest that does not override your rights
• Legal Obligation: where we are required by law to process your data

6. Data Retention

• Enquiry and contact data is retained for up to 3 years
• Client and project data is retained for up to 7 years for accounting and legal purposes
• Marketing preferences are retained until you withdraw consent

7. Sharing Your Data

We do not sell your personal data to third parties. We may share your data with trusted suppliers and subcontractors involved in delivering your project, IT and software providers, professional advisers, and government authorities where required by law.

8. Cookies

Our website uses cookies to improve your browsing experience. We use strictly necessary cookies, analytics cookies (e.g. Google Analytics), and preference cookies. You can control cookies through your browser settings. Blocking cookies may affect website functionality.

9. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate data
• Right to erasure: to request deletion of your data in certain circumstances
• Right to restrict processing: to request we limit how we use your data
• Right to data portability: to receive your data in a structured, machine-readable format
• Right to object: to object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Data Security

We take the security of your personal data seriously and have put in place appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse. These include secure email systems, password-protected systems, and restricted internal access to personal data.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We will notify you of any significant changes where required by law.

13. Contact Us

Indigo Projects Limited (trading as Indigo Sign Solutions)
Email: [email protected]